Your Privacy Is Our Priority

lq77 is a trusted and secure online gaming platform for players in Bangladesh. We believe that protecting our users' personal information is one of our most important responsibilities. This privacy policy explains in detail what information we collect, how we use it, and how we keep your information secure.

By registering with lq77 or using our services, you are giving your consent to the processing of your information under this privacy policy. If you disagree with any term of this policy, please refrain from using our platform and contact our support team for any questions.

While you use the lq77 platform, we may collect various types of information. This information is divided into two main categories — information you provide directly and information collected automatically.

1.1 Information You Provide Directly

Information you provide yourself when you create an account on lq77, carry out transactions, or contact our support team:

• Full name, date of birth, and national identity card details (for age verification)
• Email address and contact information
• bKash, Nagad, or Rocket account details (for financial transactions)
• Security questions and answers, and password
• Documents uploaded for identity verification

1.2 Information Collected Automatically

Information collected automatically through technical means when you use our platform:

• IP address and device identifier
• Browser type and operating system information
• Cookie and session data
• Gaming activity and transaction history on the platform
• Login time and location information

lq77 uses your information only for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Financial Transactions: To process secure deposits and withdrawals through bKash, Nagad, and Rocket.
• Age Verification: To confirm that all users are at least 21 years old.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To resolve your complaints and questions.
• Responsible Gaming: To monitor unusual gaming behaviour and provide assistance when needed.
• Legal Compliance: To comply with applicable laws and regulations.

lq77 has adopted industry-standard technical and organisational measures to keep your personal information secure.

3.1 Technical Security

• All communications are protected by SSL/TLS encryption
• Account passwords are encrypted and stored using strong hashing algorithms
• Sensitive data is stored in encrypted databases
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems are active

3.2 Access Control

• Only authorised staff have access to personal information, and only to the extent required
• All internal data access activity is logged and monitored
• Third-party service providers operate under strict data protection agreements

The lq77 platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of our platform.

4.1 Cookies We Use

• Essential Cookies: Essential for the basic functionality of the platform. Used to maintain login sessions and carry out security checks.
• Functional Cookies: To remember your preferences and settings, such as language selection.
• Analytics Cookies: To understand how users interact with the platform, which helps us improve our services.
• Security Cookies: To detect fraud and suspicious activity.

4.2 Cookie Control

You can control cookies by changing your browser settings. Please note that disabling essential cookies may affect some important functionality of the platform.

lq77 may share necessary information with third parties in the following limited circumstances:

• Payment Processors: The minimum information required to complete secure transactions through bKash, Nagad, and Rocket.
• Identity Verification Services: To confirm the age and identity of users.
• IT and Infrastructure Service Providers: Technology partners required to operate the platform.
• Legal Obligations: Where disclosure is unavoidable to comply with a court order or applicable law.
• Fraud Prevention: To relevant authorities for investigating and preventing fraudulent activity.

We retain your personal information only for as long as it is necessary or as required by law.

• Active Account: For the entire duration that the account remains active.
• After Account Closure: Financial and transaction records for the period specified under applicable law.
• Security Logs: As required for fraud investigation and legal compliance.
• Communication Records: For improving customer support standards and resolving disputes.

After the specified period, your information is securely deleted or anonymised.

As a user of lq77, you have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Object: The right to object to the processing of your information for specific purposes.
• Right to Data Portability: The right to receive a copy of your information in a machine-readable format.

To exercise these rights, email us at [email protected] or contact our 24/7 live chat.

lq77 is strictly a platform for users aged 21 and above only. We never knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• If we become aware that a minor has provided information, we will immediately close that account and delete the relevant information.
• If parents believe their child has provided information to lq77, please contact us immediately.

If a data security breach occurs for any reason, lq77 will take the following steps:

• Begin an investigation immediately upon detection of the incident.
• Notify users who may have been affected by the breach as quickly as possible.
• Take the necessary technical and organisational measures to limit the scope and impact of the breach.
• Strengthen measures to prevent similar incidents in the future.

lq77 may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• The "Last Updated" date at the top of the policy will be changed.
• For significant changes, a notice will be sent to the registered email address.
• Continued use of the platform after changes are made will be considered acceptance of the updated policy.

You are advised to check this page regularly to stay informed about the latest privacy policy.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• 24/7 Live Chat: Contact us directly from any page on the platform

Our support team is always ready to assist in Bengali. We will do our best to respond to your questions as quickly as possible.